Privacy Policy

Your privacy is important to us. By using our website www.plumbersofbath.co.uk you are agreeing to be bound by this Policy. We may occasionally update this Policy so please check this page from time to time to ensure you are happy with any changes we’ve made.

This Policy explains what personal information we collect from you and the personal data we process. If you have any questions regarding this Policy then please contact us.

Our contact details

Who are we?

We are R J Mitchell & Son Limited, based in Bath, and providers of central heating & plumbing services. R J Mitchell & Son Limited is registered in England and Wales (Company No. 4685599). For the purposes of this policy, R J Mitchell & Son Limited will be referred to as we, us, or our.

R J Mitchell & Son Limited is registered with the Information Commissioner’s Office (ICO) and comply with the Data Protection Act (DPA) legislation and General Data Protection Regulations (GDPR). Our ICO registration number is: ZA516555. Our key staff are trained in the General Data Protection Regulations (GDPR) and understand our obligations.

What we do

We are R J Mitchell & Son Limited and we provide central heating & plumbing services and have over 35 years of experience in the trade. The Mitchell family and their team can offer a professional and reliable service with close customer liaison and a high standard of workmanship.

In order to perform our services, we as data controller are responsible for the management of your personal data necessary in order for us to contact you to provide information and to fulfil our contractual obligations with you.

We also provide feedback and enquiry forms on our www.plumbersofbath.co.uk website. By completing and submitting any of these forms you are consenting to allow us to contact you via the methods you specify on the forms.

What type of information we have

We currently collect and process the following information:

• Name,
• Address,
• Telephone number,
• Mobile number,
• Email address,
• Anonymous device and website usage information.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• In order for us to provide you with a quotation.
• In order for us to carry our contractual obligations to you when providing you with the agreed products and services.
• To enable us to send you boiler maintenance reminders.
• Anonymous device and usage information may be collected when visiting our website for website statistics and analytics purposes.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Worcester Bosch ‘Find an installer’ website following an enquiry for a boiler quote or maintenance.
• Vaillant ‘Find an installer’ website following an enquiry for a boiler quote or maintenance.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting Kim Mitchell, RJ Mitchell and Son Limited, 13 Mount Grove, Bath, BA2 1JS.
• We have a contractual obligation.

What we do with the information we have

We use the information that you have given us in order to provide quotations and estimates as requested. Send invoices following completed works and register guarantees. Register gas installations with Gas Safe. We also add you to our boiler maintenance reminder list should it be requested.

We may share this information with our subcontractors who we have instructed to carry out a task on our behalf, Worcester Bosch and Vaillant when we register your boiler guarantee, Gas Safe when we register a boiler installation and Wessex Water following new connections.

How we store your information

Your information is securely stored on a hard drive which is kept in a locked cupboard.

We keep details of customers who we have completed works for 7 years. We will then dispose your information by shredding paper copies and deleting from our hard drive the appropriate years quotations.

Should we provide a quotation but you decide to not proceed, then these details are shredded and removed immediately and not stored.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by email at info@plumbersofbath.co.uk, by phone at 01225 424 089 or by post at R J Mitchell & Son Limited , 13 Mount Grove, Bath, BA2 1JS if you wish to make a request.

Cookies

A computer cookie is a small piece of information that is stored by your browser on your computer.

We use cookies to anonymously distinguish you from other users of our website. This helps us to analyse our website usage in order to improve our services. Your browser must be set to accept all our cookies in order for you to use all our website features. If you disable or refuse cookies some features of our website may become inaccessible or not function properly.

We use the following cookies:

• Session cookies to persist temporary information in order to provide you with essential features of our website. These session cookies are destroyed when you close your browser;
• Google Analytics cookies which provide anonymous information regarding website usage to us;
• Twitter cookies associated with our Twitter timeline and follow buttons that provide Twitter with usage statistics related to their products on our website.

For detailed information regarding the cookies we use please see our Cookie Policy.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113